How do I get my username and password for the calendar website?

You will get an email invite from your calendar coordinator once they create an account for you. The notification email will provide a link to set your initial password, and your email is your username.

What is the process for ordering calendar advertisements?

The process has four steps:

1. Create your order by selecting the calendar type, template, layout, and format, and customize your advertisement content.
2. Upload and save your advertisement content, and select the quantity you want to order.
3. The backend team will review and approve your advertisement.
4. Once approved, you will receive an email to pay for your order, which you can do through your account.

What are the main account management functions on the website?

You can access your account from the website homepage by hovering over the user icon and selecting the appropriate option from the dropdown menu. The key functions include:

• Account landing page - Displays your username/email address, physical addresses, and order summary.
• My Orders - Viewing and managing the status of orders.
• Address Book - Viewing and managing your addresses.
• Account Information - Updating account details like email address and password. Allows remote assistance from calendar support or a calendar lead.
• Payment Links - Making payments for approved orders.

How long does it take for the order to be shipped to the center?

Once the order is paid, it will be sent for printing. Usually, calendar orders are delivered to your assigned BAPS center at the Diwali festival.

How can I access the admin portion of the SEVA accounts?

You can access the SEVA admin portion by logging into calendar.na.aksharpith.org/admin and entering your username and password.

What are the main capabilities available in the admin portal?

The main capabilities are:

• Sales - View order invoices, refunds, etc.
• Customers - View all customers assigned to your center or region.
• Reports - View sales and other reports.

How can I add a new customer in the admin portal?

To add a new customer, click on "Add New Customer", enter the required information like first name, last name, email address, and choose the center, region, and business category.

How can I edit an existing customer's information?

To edit an existing customer, click on "Edit" next to the customer's name and update any of the details.

How can I help customers with their calendar advertisement or payment?

If a customer needs help, you can enable "Remote Shopping Assistance" for their account. This allows you to log in as the customer and place orders or assist with payments on their behalf.

How can I track the status of customer orders?

In the "Cells" section, you can filter orders by status, such as "First Review", "Approval", and "Rejection". This helps you keep track of where each order is in the approval process.